Netherlands
Noordwijkerhout
Dorpsstraat 782211 GD Noordwijkerhout
Zuid-Holland, Netherlands
Netherlands workshop. Visits by appointment only.
Open in mapsLocal workshop
Diagnosis first. Repair only where we are allowed.
Two benches, one in the Netherlands and one in South Africa. We take devices in, tell you what we can see, and then choose with you: manufacturer RMA, authorised local repair, or replace. We do not pretend to be a factory service centre for every brand.
Where to find us
Netherlands and South Africa.
2211 GD Noordwijkerhout
Zuid-Holland, Netherlands
South Africa
Ladismith
49 Church Street6655 Ladismith
Western Cape, South Africa
South Africa workshop. Visits by appointment only.
Open in mapsWhat we can do
First line, locally.
Intake, inspect, and diagnose
Photograph the device, capture the fault, and tell you what we can see before anyone opens a box or starts an RMA.
Warranty and RMA administration
We handle the manufacturer return. You do not have to run the ticket yourself.
Setup, fit, software, and onboarding
Most “broken” glasses are a setup, pairing, or policy problem. We treat that as workshop work.
Advice: repair, replace, or wait
A written set of options. We will say when local repair is not the honest answer. Club members can get a replacement from club stock when the glasses cannot be repaired. That is part of the club fee.
What we cannot do
We will not over-claim.
Walk-in repair without an appointment
Both benches are by appointment. Book first, then bring the device.
Authorised hardware repair for every brand
We are still agreeing repair scope with manufacturers. Until a brand has authorised us, we diagnose and RMA. We do not open sealed units.
Same-day miracles or data recovery
Parts, manufacturer queues, and data on a paired phone are outside our control. We will not promise them.
Insurance, or Club membership as a warranty
We can help with evidence for an insurer. We do not underwrite claims. Club replacement is part of the membership fee, under club rules. It is not insurance.
How a job runs
Intake, then a written choice.
The options are manufacturer RMA, authorised local repair, or replace from our stock. If none apply, we say so.
01
Book an intake and tell us the model, the fault, and which workshop is practical.
02
Bring the glasses, case, charger, and proof of purchase. We inspect and photograph.
03
You get a written choice: manufacturer RMA, authorised local repair if we have it, replace from stock, or a clear stop if none of those paths apply.
04
We action the path you choose and keep you informed. If none of the paths apply, we say so and stop.
What to bring
Come with the set, not only the glasses.
- The glasses and their case
- The charger or charging cable that belongs to the set
- Proof of purchase or the original order email
- The account email used to set the device up
- A short description of the fault, and when it started
Brand status
Intake and RMA for every model we recommend.
Authorised bench repair is added per brand when the manufacturer has trained us and released parts. Until then, the honest status is the same for the whole matrix.
- XREAL One ProIntake + RMA
- VITURE Luma UltraIntake + RMA
- Lenovo ThinkReality A3DiscontinuedIntake + RMA
- Even G2 + R1Intake + RMA
- RayNeo X3 ProIntake + RMA
- Brilliant Labs HaloMaker onlyIntake + RMA
- RealWear Navigator 520Intake + RMA
- Vuzix M400Intake + RMA
- Iristick G3Intake + RMA
- Rokid X-CraftIntake + RMA
- Ray-Ban Meta Gen 2Intake + RMA
- Rokid AI Glasses StyleIntake + RMA
- Solos AirGo 3Intake + RMA
Book an intake
Tell us the device and the fault. We will confirm an appointment.
Do not post glasses until we have agreed a slot. Both workshops are by appointment at Noordwijkerhout and Ladismith.
Or email hello@aivisionexpert.com directly